Frequently Asked Questions

Answers to the questions we hear most about ordering from us. If yours isn't here, email anita@anitalittlestitches.com.

Is there a minimum order amount?

Yes, $25 on every order, including international.

If you need less than that, email us at anita@anitalittlestitches.com with a list of what you want and we'll send you an invoice with a $3.99 handling fee. Please email instead of calling for these. Check the website first to make sure the items are in stock, since our stock counts only track website orders. Website orders are always filled first.

What payment methods do you accept?

Visa, Mastercard, American Express, Discover, and PayPal. All payments are processed by PayPal.

What's the free gift?

Every order comes with one. You pick it at checkout, and you can see the current options on our Free Gift page.

What if something is out of stock?

Use the notify me form on the product page and we'll email you when it's back in stock.

How is fabric sold and cut?

We cut fabric to order in quarter yard, half yard, and full yard pieces. Each listing shows the sizes it comes in and the price for each.

How much fabric do I need?

Our Fabric Size Calculator works it out from your pattern's stitch count and your fabric count.

Do you sell kits?

Many charts have a Build Your Kit option on the product page that adds the thread and fabric in one step. See Designs with Kits for the full list.

How fast do orders ship?

Most orders go out within 24 hours. We ship USPS Monday through Saturday. We don't ship on Sundays.

How much does shipping cost?

It's based on weight, and you'll see the exact amount at checkout. Our rates are a little lower than standard USPS prices.

Why hasn't my tracking updated?

USPS often doesn't scan a package until it reaches a regional processing facility. Your tracking may show only "label created" for a day or two even though the package has already left us. It will start updating once USPS scans it.

Do you ship internationally?

Yes, to most countries. The cost depends on weight and destination and is shown at checkout. The $25 minimum applies to international orders with no exceptions.

Any customs or import charges from your country are your responsibility.

Why does my international tracking say delivered?

International orders ship through GlobalPost. Your first tracking number shows delivered when the package reaches GlobalPost's facility, not your address. From there it's handed to an international carrier and gets a new tracking number.

If you haven't seen an update after a week, email us and we'll look into it.

Can I cancel or change my order?

Only if we catch it before it's processed. We process orders quickly, so we can't guarantee it. An order counts as processed once it's been packed, or once anything in it has been made to order, like cut fabric.

If you need to cancel or change something, email us right away at anita@anitalittlestitches.com and we'll try.

What is your return policy?

We take returns if an item arrives damaged, if we sent the wrong thing, or if it doesn't match the description on the site. We need it back within 30 days of your order. We can't accept returns for a change of mind.

If the mistake was ours, we pay for return shipping. Please email us before sending anything back. The full policy is on our Shipping & Returns page.

How do refunds work?

Store credit usually posts within one business day. Refunds to your card or PayPal account go through PayPal and take 2 to 7 business days, depending on your bank.